Privacy Policy

NeuroBeauty ("we", "us", "our") is committed to protecting your privacy. This notice applies to www.neurobeauty.co.uk and to the personal information we handle when you join our waitlist, contact us, or use our website. We process your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

NeuroBeauty is the data controller responsible for your personal information. Our registered trading details are:

• Business: [Your registered business / trading name]
• Address: [Your registered business address]
• Email: help@neurobeauty.co.uk
• ICO registration number: [Your ICO registration reference, if applicable]

If you have any questions about this policy or how we use your information, please contact us using the details above.

2. The information we collect

We only collect the information we need to run our website and keep you informed about NeuGlow. This includes:

• Information you give us. Your email address when you join the waitlist or subscribe to our journal, and any details you include when you contact us by email.
• Information collected automatically. When you visit our website we may collect technical and usage data such as your IP address, browser type, device information, the pages you view and how you arrived at our site. This is gathered through cookies and similar technologies (see section 4).

We do not knowingly collect information from anyone under the age of 16. We do not collect payment information on this website at present.

3. How and why we use your information

We use your personal information only where the law allows us to. The table below sets out our purposes and the lawful basis we rely on for each:

• To manage the waitlist and send you launch and early-access updates, lawful basis: your consent. You can withdraw this at any time.
• To respond to enquiries you send us, lawful basis: our legitimate interests (to answer your questions and provide customer support).
• To understand how our website is used and improve it, lawful basis: your consent for non-essential analytics cookies, or our legitimate interests where permitted.
• To keep our website secure and prevent misuse, lawful basis: our legitimate interests.
• To comply with our legal obligations, lawful basis: legal obligation.

4. Cookies and analytics

Cookies are small files placed on your device. We use a small number of cookies and similar technologies to operate the site and, with your permission, to understand how it is used.

• Essential cookies are needed for the website to function and do not require consent.
• Analytics cookies. We use Google Analytics to collect anonymised, aggregated statistics about how visitors use our site. These cookies are only set where the law allows, and you can control them through your browser settings or our cookie controls.

You can manage or block cookies through your browser settings at any time. Blocking some cookies may affect how the website works. For more on Google's handling of data, see Google's Privacy Policy.

5. Who we share your information with

We never sell your personal information. We share it only with trusted service providers who help us run our website and communicate with you, and who are bound to protect it. These currently include:

• Our website hosting provider (Netlify).
• Our analytics provider (Google Analytics).
• Our email and productivity provider (Google Workspace), and any email marketing platform we use to send waitlist updates.

We may also disclose your information if required to do so by law, or to protect our rights, safety or property.

6. International data transfers

Some of our service providers are based outside the UK. Where your information is transferred internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy regulations, so that your information remains protected.

7. How long we keep your information

We keep your personal information only for as long as necessary for the purposes set out in this policy. We keep waitlist and marketing details until you unsubscribe or ask us to delete them, and enquiry correspondence for as long as needed to deal with your query and a reasonable period afterwards.

8. Your rights

Under UK data protection law you have the right to:

• be informed about how we use your information;
• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information (the right to erasure);
• restrict or object to our processing of your information;
• request the transfer of your information (data portability); and
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email us at help@neurobeauty.co.uk. We will respond within one month. Exercising your rights is free of charge.

9. Marketing

If you join our waitlist or subscribe, we will send you updates about NeuGlow and NeuroBeauty. Every message includes an unsubscribe link, and you can opt out at any time by clicking it or by emailing us. We will stop sending marketing as soon as you ask.

10. How to make a complaint

If you have a concern about how we handle your information, please contact us first at help@neurobeauty.co.uk so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

• Website: ico.org.uk/make-a-complaint
• Helpline: 0303 123 1113

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date. Please check back periodically.

12. Contact us

For any questions about this Privacy Policy or your personal information, email help@neurobeauty.co.uk or visit our contact page.

This Privacy Policy is provided for general information. It should be reviewed by a qualified professional and tailored to your final business details before you publish and process personal data.